FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with the eGift Card?
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
When is the eGift Card sent to the recipient?
The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase as soon as your order is processed. Almost all Gift Cards are processed within minutes, however, some purchases may require further verification which may impact delivery times. You can check the status of an order you already placed here. If a future date is selected, the eGift Card alert message is will be sent at 4am EST on the selected date.
Can I change the value of an eGift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of an eGift Card?
Mandarin Oriental eGift Cards are not refundable. If there is a problem with your order please contact Customer Support.
What payment methods do you accept?
VISA, MasterCard, American Express, Discover, Diners Club and PayPal.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, Discover and Diners Club: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as MANDARIN O EGIFT CSTAR.
When is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
Can I buy an eGift Card for myself?
Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction normally. When you receive your eGift Card email, follow the instructions in the email to retrieve and redeem your eGift Card.
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. To do this, go to the "Hand Delivery" tab underneath "How would you like to deliver your eGift Card?". On this tab, enter your own email address in the "Your Email" field. Enter your recipient's name and your personal message on the eGift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient and may be redeemed at any participating Mandarin Oriental hotel or resort worldwide.
Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from Mandarin Oriental" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from Mandarin Oriental."
Receiving & Redeeming
What exactly does the recipient receive when I send an eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and eGift Card number. This page also gives simple instructions for redeeming the eGift Card.
Where can I use the Mandarin Oriental eGift Card?
The Mandarin Oriental Gift Card is redeemable at participating Mandarin Oriental properties. Click here for full terms and conditions.
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the eGift Card number is clear. If it is not, you may need to install a new ink cartridge.
When does the eGift Card expire?
There is no expiration date on your Mandarin Oriental eGift Card.
Can I reload my eGift Card after I've spent the full value?
Not at this time.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
What if someone makes a copy of my printed eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
Who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Mandarin Oriental eGift Card, powered by CashStar.